There are plenty of lessons to learn from “Measure What Matters” and consequently, Katie Paine. Beyond metrics of engagement, there needs to be a level of thought leadership in any organization that unifies a company while building new relationships. One of her points is to talk to people as if they’re bloggers. I took this as a “treat people like people” mentality. The more you engage with someone and get to know who they are or what they believe the better you can address the culture at large.
Paine calls the value of blogging into question. There is not a blanket solution to get people involved in different industries. For example, a blog may work really well for a publisher, but I doubt engineers are consistently looking at blogs. Know your audience. You can still try out all different types of formats to get your point across. Run trials, find your influencers, and evaluate your strategy and the strategies of competitors.
The core message of this book echoes in each chapter. Paine goes through the steps: Goals, Audience, Benchmarks, KPI, and Measurement. There are a few others as well, but this line of reasoning beats its way into a reader as they move throughout the book. I hope that everyone is taking notes for the test…